So on April 10th, I got frustrated with the fact that my MythTV box decided to do its disk system cough again and I said screw it time to throw money at the problem. I decided to get a new computer and make this problem go away. And so I went to my traditional supplier CyberPower and ordered myself an AMD 3200 with dual 200Gb Sata drives.

And I dutifully watched as it went from non-existent to built to tested to shipped. I watched as Fedex moved it moved from Pomona, CA to Bloomington,CA then across the country in two days to Hagerstown, MD and finally to the local facility in Beltsville, MD. It arrived there at 5am on Saturday April, 22nd. And it sat there.

No delivery attempt or other scan that day, or Sunday. I figured, weekend, no delivery, how annoying. Then no delivery attempt on Monday. Now I’m vexed. I call them on Sunday and then spend the next three days arguing with various employees of Fedex, until they admit that it isn’t on any truck or in the Beltsville facility. Luckily they’ll keep monitoring for 14 days. Oh, joy.

At this point I contact CyberPower assuming they will start building me a new computer and ship it out to me at the earliest possible date, while they are following up with Fedex and filing a claim and all that crap. That would have been the correct thing to do to retain a customer. Instead they told me the claim should be processed sometime next week and I should call back then to figure what to do. They made it quite clear that my satisfaction as a customer was not at all an interest of theirs.

Almost every computer I’ve bought since I’ve been buying computers has been bought from them. Lets call it about 15 machines over the years. All it would have taken was for them to have started building me a new computer while the followed up on the claim process with Fedex and I would have been happy. Instead they really went out of their way to antagonize me.

And so now I have no computer and the bastards have my $800. Now I’m both in the market for a new vendor, (and it’s a pain to find a good cheap one with the degree of customization I like from a vendor) and I need to somehow get my money out of these people. I suspect I’ll need to contract the services of a lawyer to write a letter on my behalf.

More the point I’ve been without home theater PC for like 3 weeks now. My 106″ screen hasn’t gotten its proper use.

The important thing to remember is don’t buy from CyberPower and if you can avoid it don’t use Fedex as a shipper. Their reliability and customer service leave something to be desired.